Shipping Policy

At Fancmoment, we aim to provide a smooth and reliable shipping experience for our customers. Please review the shipping information below before placing your order.

1. Shipping Availability

We currently offer shipping to many countries and regions worldwide. However, shipping availability may vary depending on the destination, carrier restrictions, customs requirements, or other logistical limitations.

If your shipping address is not supported during checkout, please contact us at support@fancmoment.com
 and we will do our best to assist you.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Please note that processing time may be longer during peak seasons, promotional periods, holidays, or due to inventory and operational factors.

Customized, made-to-order, or special-request items may require additional processing time before shipment.

3. Estimated Shipping Time

After dispatch, standard shipping typically takes approximately 5–20 business days for delivery, depending on the destination and local carrier conditions.

Where expedited shipping is available, delivery typically takes approximately 3–5 business days after dispatch.

Please note that all delivery timeframes are estimates only and are not guaranteed.

4. Pre-Order Items

For pre-order items, shipment timing will follow the estimated shipping date shown on the product page or selected product option at the time of purchase.

If your order contains both in-stock and pre-order items, we may ship the items together or separately depending on product availability and operational needs.

5. Multiple Shipments

Orders containing multiple items may be shipped in separate packages and may arrive at different times. This may happen when items are stored in different warehouses or when certain items require additional processing time.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow some time for tracking updates to appear after the package has been dispatched, as carrier systems may require time to refresh.

7. Shipping Delays

Delivery delays may occur due to factors beyond our reasonable control, including but not limited to:

customs inspections or clearance delays;
weather disruptions;
carrier delays;
public holidays;
high order volumes; or
inaccurate or incomplete shipping information.

Fancmoment is not responsible for delays caused by carriers, customs processing, or events outside our reasonable control.

8. Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, VAT, or other charges imposed by your local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

9. Incorrect Address Information

Please make sure your shipping address is complete and accurate before placing your order.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, or if the package is refused by the recipient, we reserve the right to deduct any return shipping fees, handling fees, customs charges, or other related costs from any refund, where permitted by law.

10. Lost, Delayed, or Damaged Shipments

If your package is significantly delayed, appears lost in transit, or arrives damaged, please contact us at support@fancmoment.com
 as soon as possible.

We will work with the relevant shipping provider to review the issue and assist you in accordance with our store policies.

11. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us at:

Fancmoment
Email: support@fancmoment.com

Business operator: Scout Bouncy Limited
Address: Unit B, 8/F, Henfa Comm Bldg, 348-350 Lockhart Rd, Wan Chai, Hong Kong 999077