• Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, let us know immediately so we can arrange a replacement for you as soon as possible.
• Unpacking Recommendation: For your protection and to ensure a smooth claims process, we highly recommend taking a video while unpacking your parcel. This helps document the condition of the items as they arrived.
• Return Conditions: Items must be unused and returned in their original packaging.
• Shipping Costs: Please note that shipping charges are non-refundable once an order has been dispatched. If a return is not due to a product defect or shipping error, the customer is responsible for the return shipping costs.
• Multiple Packages: If your order arrives in multiple boxes, please process the items in each box as a separate return.
• Final Sale: Final sale and clearance items are non-returnable unless a product defect is present.

If you have any questions, please contact us at:

Fancmoment
Email: support@fancmoment.com

Business operator: Scout Bouncy Limited
Address: Unit B, 8/F, Henfa Comm Bldg, 348-350 Lockhart Rd, Wan Chai, Hong Kong 999077