Logistics
Shipping, returns & answered questions.
Orders are processed in 1–3 business days after payment. After dispatch, delivery typically takes 7–20 business days. Below are the 11 most-asked questions in detail.
4 min read
Processing
1–3 days
After payment is received.
Delivery
7–20 days
After dispatch; varies by destination.
Tracking
Available
Sent after dispatch where available.
Returns
30 days
From arrival; unused items in original packaging.
Shipping & transit
Production time, transit time, and ordering windows.
Orders are processed in 1 to 3 business days after payment. After dispatch, delivery typically takes 7 to 20 business days, depending on the destination. Delivery estimates are not guaranteed.
About the florals
Materials, safety, and what they look like up close.
Returns & damage
30-day return policy, transit damage, and what counts as "unused".
Changing your order
Editing, tracking, and after-purchase support.
More in planning
The shorter resources that pair best with this one.
Start here
Colour quiz
4 questions, 1 minute. Get a palette match grounded in your venue, season, and overall mood.
1 min · interactive
Personalised
Floral checklist
Punch in your guest count and wedding-party size — we build the exact piece list you actually need.
2 min · interactive
Schedule
90-day timeline
When to lock the palette, when to order, when to assemble. A short, calm countdown.
4 min read