This Privacy Policy describes how Fancmoment collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

Throughout this Privacy Policy, “we,” “us,” and “our” refer to Fancmoment and the services made available through this website. Fancmoment is operated by Scout Bouncy Limited.

By using our website or services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you in several ways, including when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with us.

The types of personal information we may collect include:

Information you provide directly
Name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order details
Any information you provide when contacting customer support
Information collected automatically

When you browse our website, we may automatically collect certain information about your device and usage, such as:

IP address
Browser type
Device type
Operating system
Time zone
Pages viewed
Referring website
Time spent on pages
Interactions with our website
Information from third parties

We may receive information from third-party service providers that help us operate our store, process payments, fulfill orders, deliver products, provide analytics, or support marketing activities.

2. How We Use Your Information

We may use your personal information for purposes such as:

Processing and fulfilling your orders
Providing customer support
Communicating with you about your orders or inquiries
Sending service-related messages
Improving our website, products, and services
Preventing fraud and maintaining security
Analyzing website traffic and customer behavior
Sending marketing communications where permitted by law or where you have opted in

3. How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:

E-commerce platform providers, such as Shopify
Payment processors
Shipping and logistics providers
IT, hosting, and website service providers
Analytics and advertising partners
Professional advisors or legal authorities where required by law

We do not sell your personal information in the ordinary sense of directly exchanging it for money. However, some data sharing for advertising or analytics purposes may be considered “sharing” under certain privacy laws.

4. Shopify

Our store is hosted by Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

As part of providing store functionality, Shopify may collect and process certain personal information, including information related to your device, browsing activity, purchases, and interactions with the store.

For more information about how Shopify handles personal information, please refer to Shopify’s privacy practices.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

Keep the website functioning properly
Remember your preferences
Understand how visitors use the website
Improve website performance
Personalize your experience
Measure advertising and marketing effectiveness

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. Marketing Communications

If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may send you promotional emails or other messages about our products, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@fancmoment.com
.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account, or customer service requests.

7. Payment Information

Payments made through our website are processed by third-party payment service providers. We do not store your full payment card details on our own servers unless expressly stated otherwise.

Payment information is handled in accordance with the privacy and security practices of the relevant payment processor.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Fulfill your orders
Maintain business and tax records
Resolve disputes
Enforce our agreements
Comply with legal obligations

When personal information is no longer needed, we will delete it or securely store and anonymize it where appropriate and permitted by law.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal information where applicable

To exercise any of these rights, please contact us at support@fancmoment.com
. We may need to verify your identity before responding to your request.

10. International Data Transfers

Because we work with service providers located in different countries, your personal information may be transferred to, stored in, or processed outside your country or region of residence.

Where required by applicable law, we take reasonable steps to ensure that such transfers are subject to appropriate safeguards.

11. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

12. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information where required.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised “Last updated” date.

Your continued use of our website or services after such changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:

Fancmoment
Email: support@fancmoment.com

Business operator: Scout Bouncy Limited
Address: Unit B, 8/F, Henfa Comm Bldg, 348-350 Lockhart Rd, Wan Chai, Hong Kong 999077